Frequently Asked Questions

Shipping, Billing and Order Information

Can you guarantee Viva Labs Krill Oil will work for me?

We are confident that you will be 100% delighted with Viva Labs Krill Oil. That’s why we offer you our 100% Unconditional Money Back Guarantee. If for any reason you are not completely satisfied with Viva Labs Krill Oil, simply contact us within 90 days of your purchase date and return the unused portion. You will receive a prompt refund of the product’s purchase price.

Can I purchase this product in a retail store?

Viva Labs Krill Oil is only available online or through telephone order, this helps us keep our costs down and allow us to provide our customers with the lowest price.

Do you ship outside of the U.S.?

Yes. We ship to the following countries:
USA
Canada
Australia
France
Greece
Ireland
Italy
Japan
Malaysia
New Zealand
Singapore
Switzerland
UAE
United Kingdom

How Much Does Shipping Cost?

We have various shipping options available, with our Buy 4 get 2 free you receive free standard shipping to anywhere in the USA and Canada! Shipping to Australia is $19.95 and to other international locations is $35. Expedited shipments options are also available to the USA and Canada, options are overnight, 2 day and 3 day. See shipment option at checkout. Please note additional fees such as duties and taxes may be collected by the courier upon delivery to international locations, including Canada.

How long will it take to receive my shipment?

Free standard shipping takes 4-7 business days within the USA and may take up to 2 weeks to Canada. International shipments may also take up to 2 weeks.

Will I get a tracking number?

Yes, Once you have placed your order, a tracking number will be emailed to you within 24 – 48 business hours.

Where does Viva Labs Krill Oil ship from?

Viva Labs Krill Oil is shipped from Louisville, KY.

Do you ship to PO Boxes?

Yes, however we can only ship to US PO boxes via standard shipping. Other PO shipment options are not available.

What methods of payment do you accept?

We accept all major credit cards, including Visa, MC, AMEX and Discover. We also accept Money Order and cheques. Please send your money order or cheque to
Viva Labs Inc. 
PO BOX 105480, 
Atlanta, GA 
30348