Frequently Asked Questions

Shipping, Billing and Order Information

Can you guarantee Viva Naturals Krill Oil will work for me?

We are confident that you will be 100% delighted with Viva Naturals Krill Oil. That’s why we offer you our 100% unconditional money back guarantee. If for any reason you are not completely satisfied with Viva Naturals Krill Oil, simply contact us within 90 days of your purchase date and return the unused portion. You will receive a prompt refund of the product’s purchase price.

Can I purchase this product in a retail store?

Viva Naturals Krill Oil is only available online or through telephone order, this helps to keep our costs down and allows us to provide our customers the lowest price.

Do you ship outside of the U.S.?

Yes. We ship to the following countries:
USA
Canada
Australia
France
Greece
Ireland
Italy
Japan
New Zealand
Singapore
Switzerland
UAE
United Kingdom

How much does shipping cost?

We have various shipping options available, with our Buy 4 get 2 free package, you receive free standard shipping to anywhere in the USA and Canada, the smaller packages are $4.95 flat. Shipping to Australia is $19.95 and to other international locations is $35. Expedited shipment options are also available to the USA and Canada, options are overnight and 2 day (both are business days only). Please note additional fees such as duties and taxes may be collected by the courier upon delivery to locations outside of North America.

How long will it take to receive my shipment?

Free standard shipping takes 3-7 business days within the USA and may take up to 2 weeks to Canada. International shipments may take up to 3 weeks.

Will I get a tracking number?

Yes, once you have placed your order, a tracking number will be emailed to you within 24-48 business hours.

Where does Viva Naturals Krill Oil ship from?

Viva Naturals Krill Oil is shipped from Hebron, KY. Shipments to Canada are shipped from Toronto, Ontario.

Do you ship to PO Boxes?

Yes, to US and Canada only. International shipments to a PO Box is not available.

What methods of payment do you accept?

We accept paypal, amazon payments and all major credit cards, including Visa, MC, AMEX and Discover. We also accept Money Order and cheques. Please send your money order or cheque to
Viva Naturals Inc.
PO BOX 105480,
Atlanta, GA
30348