Krill Oil Privacy Policy

TRUSTe online privacy certification

This privacy policy applies to www.krilloil.com (“Krill Oil”) owned and operated by Viva Labs Inc (“Viva Labs”, “we”). This privacy policy describes how Viva Labs Inc collects and uses the personally identifiable information you provide on our web site: www.krilloil.com. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information.

Viva Labs Inc has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site, www.krilloil.com. If you have questions or concerns regarding this policy, you should email us at customer_care@krilloil.com.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

Viva Labs will never give, lease, or sell your personally identifiable information under any circumstances.

  1. What personally identifiable information Viva Labs collects.
  2. What personally identifiable information third parties collect through the web site.
  3. What organization collects the information.
  4. How Viva Labs uses this information.
  5. With whom Viva Labs may share user information.
  6. What choices are available to users regarding collection, use and distribution of said information.
  7. What measures Viva Labs takes to protect the information under its control.
  8. How users can correct any inaccuracies in the information.
Registration

Registration at krilloil.com is not required. However, during checkout you will be required to provide contact information (such as name, email address, billing and shipping address). We use your information to send you an order confirmation and shipping notification for your order.

Viva Labs is the sole owner of the information collected on krilloil.com. Viva Labs collects personally identifiable information from our users during check out.

Orders

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill orders. If we have trouble processing an order, we will use this information to contact you.

Customer Service

Based upon the personally identifiable information you provide us, we will send you information regarding your order, shipment status and reorder promotions. We will also communicate with you in response to your inquiries, to provide the services you request. We will communicate with you by email or telephone, in accordance with your wishes.

Special Offers and Updates

We will occasionally send you information on products, services, special deals, promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Opt-out.”

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Opt-out” section.

Personally Identifiable Information

We do not share personally identifiable information with third parties in ways other than those disclosed within this privacy statement.

Tell A Friend Service

If you choose to use our referral service to tell a friend about our affiliate program, we will ask you for your friend ‘s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Viva Labs does not store this information for the sole purpose of sending this one-time email.

Your friend may contact us at Krill Oil Customer Care to request that we remove this information from our database.

Agents

We use an outside shipping company (USPS, UPS, FedEx) to deliver orders and a credit card processing company to bill you for goods and services. These companies do not share or use personally identifiable information for any other purposes, and are prohibited from using your personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information with 3rd party web analytics and advertising companies when you visit our website. This information does not identify individual users, but is used to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies. A session ID cookie expires when you close your browser. Session cookies are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.

We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s Help file.

We set a persistent cookie to store your shipping address, so you don’t have to enter it more than once should you shop with us again. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site.

This privacy statement covers the use of cookies by Viva Labs and krilloil.com only, and does not cover the use of cookies by any advertisers or cookies set by our [partners, affiliates, tracking utility company, service providers].

(Google AdSense/Adwords) We use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Viva Labs. Please be aware that Viva Labs is not responsible for the privacy practices of these sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our order forms, we encrypt that information using secure socket layer technology (SSL) before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our products, you may correct, update, delete or deactivate it by emailing Krill Oil Customer Support or by contacting us by telephone or snail mail at the address listed below.

Viva Labs

616 Corporate Way, Suite 2 #3024
Valley Cottage, NY 10989
USA

1-800-621-6147

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Testimonials

We post customer testimonials on our web site which may contain personally identifiable information such as the customer’s name. We obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.

Blog/Forum

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at Krill Oil Customer Support. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Opt-Out

We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product, but do not wish to receive any additional marketing material from us, you can indicate your preference by sending an email to Krill Oil Customer Support.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out by following the instructions included in each newsletter or communication, or by emailing us at Krill Oil Customer Care or you may contact us at the following address.

Viva Labs, Inc.
616 Corporate Way, Suite 2 #3024
Valley Cottage, NY 10989
USA

Business Transitions

In the event Viva Labs goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via notice on our Web site for 30 days of any such change in ownership or control of your personally identifiable information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, on the Krill Oil homepage, and locations we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Viva Labs, Inc.
616 Corporate Way, Suite 2 #3024
Valley Cottage, NY 10989
USA

Last Updated on 11/29/2013