Frequently Asked Questions

Shipping, Billing and Order Information

Can you guarantee Viva Naturals Krill Oil will work for me?

We’re really confident about the quality of our products. So confident, in fact, that if you’re not satisfied for any reason, we’ll give you a full refund AND let you keep the product. You can choose to finish it up, give it to a health-conscious friend, admire the packaging—it’s yours.

To get your refund, just contact us within 90 days of purchase and we’ll give you your money back. (You’ll see it in your account in about 2-10 business days). It’s as simple as that: no printing out labels, no searching for a package, no shipping tape. You’ve got better things to do.

One last thing: we know our customers are honest, trustworthy people. But to make sure no one takes advantage of our generosity, we’ve set some limitations: The Pay Nothing Guarantee™ only applies to first-time purchases of a product, and does not apply to Subscribe and Save orders. Basically, if someone seems to be abusing the guarantee, we can decide not to honor it at our discretion.

Can I purchase this product in a retail store?

Viva Naturals Krill Oil is only available online or through telephone order, this helps to keep our costs down and allows us to provide our customers the lowest price.

Do you ship outside of the U.S.?

Yes. We ship to the following countries:
USA
Canada
Australia
France
Greece
Ireland
Italy
Japan
New Zealand
Singapore
Switzerland
UAE
United Kingdom

How much does shipping cost?

We have various shipping options available, with our Buy 4 get 2 free package, you receive free standard shipping to anywhere in the USA and Canada, the smaller packages are $4.95 flat. Shipping to Australia is $19.95 and to other international locations is $35. Expedited shipment options are also available to the USA and Canada, options are overnight and 2 day (both are business days only). Please note additional fees such as duties and taxes may be collected by the courier upon delivery to locations outside of North America.

How long will it take to receive my shipment?

Free standard shipping takes 3-7 business days within the USA and may take up to 2 weeks to Canada. International shipments may take up to 3 weeks.

Will I get a tracking number?

Yes, once you have placed your order, a tracking number will be emailed to you within 24-48 business hours.

Where does Viva Naturals Krill Oil ship from?

Viva Naturals Krill Oil is shipped from Hebron, KY. Shipments to Canada are shipped from Toronto, Ontario.

Do you ship to PO Boxes?

Yes, to US and Canada only. International shipments to a PO Box is not available.

What methods of payment do you accept?

We accept paypal, amazon payments and all major credit cards, including Visa, MC, AMEX and Discover. We also accept Money Order and cheques. Please send your money order or cheque to
Viva Naturals Inc.
PO BOX 105480,
Atlanta, GA
30348