Shipping, Returns & Refunds
Money Back Guarantee*
We’re really confident about the quality of our products. So confident, in fact, that if you’re not satisfied for any reason, we’ll give you a full refund. It’s as simple as that. We also know your time is valuable so there’s no need to ship anything back either.
To get your refund, just contact us within 90 days of purchase and we’ll issue you a full refund. You will typically see the funds returned to your account within 2-10 business days. If for any reason your funds are not returned during this time, please contact our customer experience team and they will be happy to assist you.
Terms*
Refunds are issued at the sole discretion of Viva Naturals. The money back guarantee may not be honored if we suspect fraudulent activity, abuse, or misuse of the guarantee. Refund requests must be made within 90 days of purchase. Refunds are limited to one per household and/or address. Refunds do not apply to subscribe and save purchases. ‘Full refund’ refers to the cost of purchase (less any coupons or discounts applied), plus the cost of shipping. For any questions regarding this offer please contact us at 1-877-217-0458.
Shipping
Where do you ship?
We ship internationally. Contact us for details
How much does shipping cost?
We have various shipping options available, with our Buy 4 get 2 free package, you receive free standard shipping to anywhere in the USA and Canada. For other packages or regions please see details on the checkout page.
I’m in Canada, will I be charged duties?
No. We have warehouses located in Canada and your order will be shipped domestically.
How long will it take to receive my shipment?
Standard shipping takes 3-7 business days within the USA and may take up to 10-15 business days for international shipments.
Will I get a tracking number?
Yes, once you have placed your order, a tracking number will be emailed to you within 24-48 business hours.
Where does Viva Naturals Krill Oil ship from?
Viva Naturals Krill Oil is shipped from Illinois. Shipments within Canada are shipped from Ontario.
Do you ship to PO Boxes?
Yes, to USA and Canada only. International shipments to a PO Box is not available.
When will my order ship?
All orders placed before 8 a.m. Monday – Friday, will ship the same day. Orders placed after 8 a.m. or on weekends/holidays will ship on the following business day.
How can I track my order?
You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.
Can I ship to an address other than my own?
Yes. When ordering online, you have the option of entering a separate shipping address.
How are orders shipped to FPO, APO and PO Boxes?
Orders being shipped to FPO, APO and PO boxes are delivered by USPS only.
Does KrillOil.com charge sales tax on shipping charges?
KrillOil.com does not charge sales tax on shipping charges on products shipped within the US.
Returns & Refunds
We know that shipping things back can be a real pain. That’s why our 90 day Money Back Guarantee let’s you keep the product you ordered, even if we refund your money. No hassle, no shipping labels, no time wasted. See our Money Back Guarantee above for details
